Getting Help

Getting support

Here at DMAT IT Services we pride ourselves in providing easy to access, professional services to Academies, Maintained Schools & Academy Trusts. We have a range of simple, but effective methods of contacting our expert team.

Every problem reported is logged as a support ticket, this allows us to work through tickets based on their priority and impact on your education setting. 

whichever method you use to request our support, to best resolve your issue, please provide as much detail as possible so we can help you as quickly as possible, including Screenshots, error messages, rooms/locations.

Service Desk Portal

The best way to contact us is via our service desk portal, where you can send and track requests for IT support, or tell us about an IT issue

Email Us

Submit a support request directly to the support desk via email.


Our telephone lines are open 8:00am-5:30pm Monday-Thursday, 8:00am-3:30pm Friday.

Live Chat

In a hurry? You can submit a live chat support request via WhatsApp or Facebook Messenger

Knowlege base

Browse and search for self-help articles, tips and information.

Service Status

All critical IT systems are monitored 24/7 and we will be alerted of any issues affecting your school’s IT.

Out of hours support

If you are experiencing an issue out of our working hours, you can still contact the service desk using our poral or via email.

Part of Durrington Multi Academy Trust