How to contact support

Getting in touch with our expert team

Here at DMAT IT Services we pride ourselves in providing easy to access, professional services to Academies, Maintained Schools & Academy Trusts. We have a range of simple, but effective methods of contacting our expert team.

Every problem reported is logged as a support ticket, this allows us to work through tickets based on their priority and impact on your education setting.

whichever method you use to request our support, to best resolve your issue, please provide as much detail as possible so we can help you as quickly as possible, including Screenshots, error messages, rooms/locations.

Service Desk Portal

The best way to contact us is via our service desk portal, where you can send and track requests for IT support, or tell us about an IT issue

support.itservices.dmat.education

Email Us

Submit a support request directly to the support desk via email.

support@itservices.dmat.education

Telephone

Our telephone lines are open 8:00am-5:30pm Monday-Thursday, 8:00am-3:30pm Friday.

01903687369 (option 1)

Knowlege base

Browse and search for self-help articles, tips and information.

support.itservices.dmat.education

Service Status

All critical IT systems are monitored out of hours and we will be alerted of any issues (eg major network failure).

status.itservices.dmat.education

Out of hours support

If you are experiencing an issue out of our working hours, you can still contact the service desk using our poral or via email.

support.itservices.dmat.education support@itservices.dmat.education

Remote learning support and guidance for parents/carers at @DurringtonHigh can be found here durringtonhighschool.co.uk/wp…

About 6 months ago from DMAT IT Services's Twitter via Hootsuite Inc.

DMAT IT Services

Durrington Multi Academy Trust, The Boulevard, Worthing, West Sussex, BN13 1JX

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Part of Durrington Multi Academy Trust

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